Frequently Asked Questions

A CSV export of your old leads with names, phone numbers and any context from the enquiry, such as the product they asked about, the quote value or the date. That is it. We handle conversation design, AI setup, objection handling and follow-up timing.

Most clients are live within 14 days of the onboarding call. Once your data is loaded, conversations start the same day.

No. You send us a CSV, appointments land in your calendar and your sales team takes them as normal. Nothing else changes.

It works best for businesses with around 1,000 enquiries a month, or a database of a few thousand unconverted leads, plus a sales team to take the appointments.

You pay per booked, qualified appointment, priced on your average job value. No setup fee, no retainer and nothing to pay for leads that do not book. CRM integration is optional and carries a one-off fee, agreed with you before any work starts.

A 3-month initial term. Give 30 days' notice before the end of month two, otherwise it rolls into 6-month terms.

Only if you want it. CRM integration is optional, at a one-off fee agreed before any work starts. A CSV upload works from day one without it.

Yes, when it is done properly. Under PECR’s soft opt-in you can send marketing texts to people who enquired with you about similar products or services, as long as they were given a chance to opt out. Every message identifies your business as the sender and offers a simple way to opt out, and opt-outs are honoured immediately. We process the data under UK GDPR and are registered with the ICO (ZC197083). See trust and GDPR.

Yes. Data is sent over encrypted channels and held in secure storage, used only to run your campaign and never shared with third parties. We sign a data processing agreement with every client. See trust and GDPR.

Yes, AIM NOREMAC LTD (t/a Setterly) holds a Professional Indemnity Insurance Policy and a Cyber and Data Insurance Policy with a highly reputable insurer - Hiscox Insurance Company Limited. Policy documents are available to review on request. hello@setterly.co

It depends on your trade, lead age and volume. On old leads, Cloudy2Clear booked appointments with 9.9% of the leads we worked, blinds companies 6.8% to 6.9%, a solar installer 5%, a boiler and home cover company 5.1%, a car leasing company 9.4% and a franchised car dealer group 12.6%. See results.

It is the first thing every client asks. Francesca at Cloudy2Clear said the same before she started. Her answer afterwards: “What surprised me most was how many customers were still interested. They hadn’t necessarily rejected the quote, they had just been busy.”

So did Cloudy2Clear. They had an office team following up, and we still booked 673 appointments from 6,769 enquiries that team had not got back to. See the Cloudy2Clear case study.

Any CRM with an open API connection. Integration is optional; a CSV upload from any system works from day one.

Straight into your calendar, at a time the customer has confirmed, with the conversation notes attached so your team knows what was discussed.

Home improvement, home services and automotive businesses with a sales team and a steady flow of enquiries. Our strongest results so far are in double glazing, heating, blinds, solar and car leasing. Book a call and we will tell you honestly whether it fits.

By arrangement. Most of our clients are in the UK, but we can run campaigns for US businesses. Ask on a call.