A single-branch UK window and door installer
First 30 days
- Appointments booked
- 22
- Reply rate
- 41%
- Closed revenue
- £31,483
- Paid to Setterly
- £1,520
AI appointment setting for home services companies: turn old job quotes into booked site visits
Roofing, driveway, loft, bathroom and flooring quotes get sent from the van and rarely chased. Setterly texts homeowners about the job they were quoted for, finds out what changed and books a site visit or a call with your estimator.
Book a callSound familiar?
Quotes sent, never chased
The estimator priced the job, emailed the quote that evening and moved on to the next one.
“After the summer”
Jobs get pushed back for holidays, money or weather, and nobody asks again.
No one owns follow-up
The office is busy taking new calls, so older quotes simply expire.
Results from live campaigns
Every business that sells to homeowners works the same way. Leads go cold, the AI re-engages them and books appointments.
Cloudy2Clear
A UK misted double glazing repair franchise
- Appointments booked
- 673
- Leads worked
- 6,769
- Reply rate
- 64%
- Closed revenue
- £107,000+
Pipeline = appointments booked x the client's average order value.
All resultsHow it works
- Step 1
You send us your old job quotes and enquiries
A CSV export or a CRM connection. Your team keeps working new enquiries as normal.
- Step 2
The AI texts each homeowner
A natural SMS conversation about their original enquiry. It answers questions, checks where they are and offers times.
- Step 3
Site visits land in your diary
Booked straight into your calendar, with notes from the conversation for your team.
Real conversations, real bookings
Actual anonymised AI conversations from live campaigns, qualifying leads, handling objections, and booking appointments.
09:415G
S
Setterly AI
SMS Conversation
Hi, it’s Alex. Is this the same Ben who was interested in loft services in April?
Yes it is.
Ah great. Are you still looking at improving your loft space?
I need it boarded but it’s a total mess up there and needs sorting.
Thanks for sharing that, Ben. Don’t worry, we’re used to all sorts, messy lofts are more common than you’d think. Are you hoping to have the work carried out within the next 4 weeks, or a bit later?
I’m afraid it’s all down to price.
I totally get that, cost is a big factor for most people. The best way to get an accurate price is a quick call so a specialist can get a bit more detail and talk you through your options. Would you like to book a call to go over your loft and get a proper quote?
Yes please.
Let’s get you booked in. I’ve got today at 9:45am or 10:00am, would either suit?
Yes sure.
Brilliant, you’re all booked in. One of our advisors will call to discuss your loft project and arrange next steps.
Appointment booked
Loft services
Reassured a hesitant, price-focused lead and booked a call.
Common questions
How does it work?
You send us your old job quotes and enquiries. Our AI texts each homeowner about their original enquiry, has a two-way conversation and offers times. Bookings go into your diary.
Which home services leads can you work with?
Typically quoted jobs that did not go ahead, older enquiries and lapsed service customers. Book a call and we can look at what you have.
Do we need to connect our CRM?
No. A CSV export is enough to start. A CRM or calendar connection is optional and can be set up if it suits you.
How do you handle data and opt-outs?
We only work with your own enquiry data, every message gives people a way to opt out, and data is handled under UK GDPR. The detail is on our Trust and GDPR page.
How is it priced?
Setterly is paid per booked appointment. We talk through how that works for your business on a call.
Related guides
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