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Hair restoration leads are younger and slower to decide than most clinics expect: the ISHRS found 95% of first-time patients in 2024 were 20 to 35. They research for months, compare clinics and prices, and go quiet after the first estimate. Clinics book more consults by following up calmly over weeks and months and reopening photo assessments that went quiet.
At a glance
- 95% of first-time patients in 2024 were aged 20 to 35 (ISHRS)
- Female surgical patients rose 16.5% from 2021 to 2024
- 59% of ISHRS members report black-market clinics in their city
- Photo assessments with no consult are often the warmest leads
Who is looking for hair restoration?
The ISHRS 2025 Practice Census, covering 2024, found 95% of first-time patients were aged 20 to 35, female surgical patients rose 16.5% from 2021 to 2024, and members averaged 15 surgeries a month. Ninety percent of patients wanted to feel more attractive and 63% wanted to look younger to compete at work.
Why do hair restoration leads go quiet?
Price comparison, fear of results, and time. Patients compare clinics, options abroad and black-market offers. If a qualified clinic stops following up, the lead often goes to whoever is still talking to them.
How should clinics follow up?
Hi [First name], it's [Name] from [Clinic]. You sent us photos for a hair assessment a while back. Would a consult with our team be helpful? Reply STOP to opt out.
Don't promise results or quote graft counts by text. Keep clinical details out of messages and follow TCPA rules. Setterly's AI reopens old leads and books consults with your team. You pay per booked appointment. There is no setup fee and no retainer. CRM integration is optional for a one-off fee. See AI appointment setter for hair restoration clinics.
Frequently asked questions
How old are most hair transplant patients?
The ISHRS 2025 census found 95% of first-time patients in 2024 were 20 to 35.
Are more women getting hair transplants?
Yes. Female surgical patients rose 16.5% from 2021 to 2024, according to the ISHRS.
How should clinics follow up photo assessments?
Short, personal texts offering a consult, with no promises about results.
Sources
Works for: Hair restoration
